Support
We're here to help. Reach out anytime and we'll get back to you within 1 business day.
Email Support
Send us a message at support@milerack.com
We respond within 1 business day, Monday–Friday.
Frequently Asked Questions
How does automatic trip detection work?
When Auto Track is enabled, Mile Rack uses your phone's GPS in the background to detect when you start driving. Once you reach a minimum speed, a trip begins automatically. When you stop for more than 3 minutes, the trip ends and you receive a notification to classify it.
Why isn't Auto Track recording my trips?
Make sure location access is set to "Always" in your iPhone Settings → Mile Rack → Location. Background location must be enabled for automatic detection to work. Also confirm Auto Track is toggled on in the app's Home screen.
How do I export my mileage for taxes?
Go to the Reports tab, select your date range, then tap the export button to generate a PDF or CSV file. The PDF is formatted for your accountant; the CSV opens in Excel or Google Sheets.
What is the IRS standard mileage rate?
Mile Rack uses the current IRS standard mileage rate (70 cents per mile for 2025). You can adjust this rate in Settings if your accountant recommends a different rate.
How do I cancel my Mile Rack Pro subscription?
Subscriptions are managed through Apple. Go to iPhone Settings → Your Name → Subscriptions → Mile Rack and tap Cancel Subscription. You'll retain Pro access until the end of your billing period.
Can I restore a purchase I already paid for?
Yes — open Mile Rack, go to Settings → Restore Purchase and tap Restore. Your Pro subscription will be reactivated using your Apple ID.
How do I scan a receipt?
Tap the Receipts tab, then tap Scan. You can take a photo with your camera or choose one from your photo library. Mile Rack will automatically extract the vendor, amount, date, and category. Review and save — done.
Is my data backed up?
Yes. All your trips, receipts, and settings are stored securely in the cloud and synced to your account. If you lose your phone or switch devices, simply sign in to Mile Rack on your new device and all your data will be restored.
How do I delete my account?
Email us at support@milerack.com with the subject "Delete My Account" and we will permanently delete your account and all associated data within 30 days.